Email support
Write to [email protected] with the email on your account and a short description of the issue. We reply to account and technical questions on business days.
Email [email protected]Fuell AI · Customer support
Help with your Fuell AI account, when you need it.
Questions about your account, a module or your plan? The Fuell AI support team is one email away, with self-serve answers for the things you can fix yourself.
General enquiries
For product questions, partnerships and business discussions that are not about an existing account, contact our general team instead.
Email [email protected]In-app assistant
Signed in to the dashboard? The Fuell assistant can point you to the right module, setting or answer without leaving your workspace.
Open the dashboardWhat the support team can help with
Accounts and getting started
Creating a personal account, verifying your email, choosing a business type and inviting your first team members.
Billing and plans
Understanding business plans, add-ons for HR, marketing, automation and the AI assistant, invoices and plan changes.
Modules and workflows
Questions about POS, bookings, inventory, CRM, HR or any module — how it behaves and how to configure it for your team.
Data and privacy
How your business data is handled, export requests and the privacy terms that apply to your workspace.
Self-serve answers
Many questions are already answered in the FAQ, from pricing and roles to offline use and QR ordering.
Read the FAQResponse times
Support replies on business days. Urgent issues affecting service should include your business name and the affected module.
How to get a faster answer
Describe the issue
Tell us what you expected and what happened instead. A screenshot or the module name helps us understand faster.
Include your account email
Write from the email registered to your workspace so we can locate your account without extra back-and-forth.
We investigate and follow up
The team reproduces the issue, suggests a workaround where one exists and follows up until it is resolved.
Not a customer yet?
Personal accounts are free. Explore the platform, then talk to our team about a business plan for your industry.
Choose what fits your business.
Explore plans, get answers and discuss your requirements with Fuell AI.