Privacy policy

Fuell AI provides this marketing website to explain our business operations platform. This policy describes information handled when you browse this website or contact the Fuell team through its email links.

The application at app.fuell.ai is a separate service. This website does not collect account credentials, payments, or the operational records you enter in that application. Handling of business, employee, customer, patient or other account data must be addressed by the privacy information and agreements applicable to the application. Contact us before using the application if you need those details.

Information you send us: if you email [email protected], we receive your email address, your message, any attachments and any contact or business details you choose to include. Please share only what is needed for your enquiry, and avoid sending passwords, payment details or sensitive business records.

Technical information: Cloudflare hosts and delivers this website. In delivering and protecting it, Cloudflare may process information such as your IP address, requested URLs, browser or device information, request times and security events. This processing supports website delivery, reliability and abuse prevention.

Platform guide: the guide on this marketing website uses preset answers generated locally in your browser. Your messages are held in the current page's memory; the widget does not send them to Fuell, an AI provider or a chat server, and does not save them in cookies or browser storage. Reloading or leaving the page clears the conversation. Closing the guide alone does not clear it.

We use information you provide in an enquiry to respond, discuss your requirements and follow up on the conversation. Technical information is processed to deliver the website, maintain availability, investigate problems and protect against misuse. Information may also be handled where necessary to comply with applicable legal obligations.

Where applicable law requires a legal basis, this may include responding to steps you request before entering an agreement, legitimate interests in communicating with you and keeping the website secure, compliance with legal obligations, or consent where required. You can ask us about the basis applicable to your enquiry.

The website's own code does not set cookies or use local storage or session storage to track visitors. It does not include advertising pixels or third-party analytics scripts. Fonts and brand assets are served with the website.

Cloudflare may use necessary security cookies depending on the protections enabled for the website. Your browser settings let you manage or block cookies; doing so may affect security checks or access. External sites you visit from our links may use their own cookies and tracking technologies.

Website requests are processed by Cloudflare, and email enquiries are processed through the email services used to deliver and manage correspondence. These providers may process information in countries other than your own. Their processing is subject to the terms and privacy information applicable to their services.

Information may be disclosed where required by law or necessary to address fraud, abuse or threats to security. This marketing website does not provide visitor information to advertising networks or data brokers.

Links to app.fuell.ai and other destinations take you to separate services. Review the privacy information at those destinations before submitting personal information.

Learn more in Cloudflare's privacy policy and its security cookie documentation.

Enquiry correspondence is kept for as long as needed to respond, manage the resulting relationship and meet applicable recordkeeping or legal obligations. Retention of hosting and security information depends on the provider's services and configuration. You can contact us about retention or deletion of a particular enquiry.

The website uses HTTPS to protect information in transit. No internet transmission or storage system can be guaranteed completely secure. Please avoid sharing confidential or sensitive information through the public platform guide or unsolicited email.

Depending on the law that applies to you, you may have rights to request access to, correction of or deletion of personal information, obtain a copy, object to or restrict processing, or withdraw consent where processing relies on it. These rights may be subject to exceptions and verification of your identity. You may also have the right to raise a concern with your local data protection authority.

To ask a question or make a request about information handled through this website, email [email protected] with the subject 'Privacy enquiry'. Include enough context for us to locate your correspondence, but do not send identity documents unless we request them through an appropriate channel. You can also ask us to stop further enquiry follow-ups.

This website is intended for people evaluating business software and is not directed at children. Please contact us if you believe a child has sent us personal information so we can review and address it.

We may update this policy when the website or its information-handling practices change. The updated policy will appear at this URL with a revised date. Please revisit it when you have questions about how this website handles information.