Fuell AI / Refunds & cancellation

Understand your plan before you pay.

Subscription cancellation and refund terms for Fuell AI paid categories. Effective 29 October 2026.

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These terms apply to paid Fuell AI categories billed through the app. The price, billing period, trial eligibility, taxes and renewal date shown at checkout control your purchase. This policy does not limit rights that cannot be excluded under applicable law.

Cancelling a subscription

You may request cancellation at any time by emailing [email protected] or messaging us on WhatsApp. Include your workspace name and the email on the account; never send passwords, OTPs or full payment-card details. Send the request at least 24 hours before the next renewal so we can process it in time. We will confirm cancellation by email. It stops future renewals; access to paid categories continues until the end of the current paid period. Cancellation does not automatically refund a charge already processed.

Trial and renewal

An eligible first paid plan may be offered for ₹1 for 7 days. The checkout screen shows your eligibility, trial end date and the price that applies after the trial. Unless you cancel before the renewal date shown there, the plan renews at that disclosed price and billing period. Contact support promptly if the checkout terms or charge do not match what you saw.

Refund eligibility

  • If you are charged more than once for the same subscription period, we will refund the duplicate charge after verification.
  • If a payment is debited but the subscription is not activated, contact us with the payment reference. We will verify the transaction and refund a confirmed failed charge.
  • You may request a refund of your first subscription charge within 7 calendar days of payment if you have not used the paid category during that period.
  • After that period, subscription fees for a period already started are not prorated or refundable when you cancel, except where required by law or where we confirm a billing error or material service failure.

Refund processing

Once approved, we initiate refunds to the original payment method within 7–10 business days. Your bank or payment provider may take additional time to post the credit. We will share a reference if one is available.

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